Terms of Service - TerraFlo

Document details

Product: TerraFlo
Publisher: Hidden Mesa Labs, LLC
Contact: legal@terraflo.fit
Effective Date: June 15, 2026
Last Updated: June 15, 2026

1. Acceptance of Terms

By downloading, installing, or using TerraFlo (the “App”), you agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and Hidden Mesa Labs, LLC (“we,” “us,” or “our”), a Colorado limited liability company.

If you do not agree to these Terms, do not use the App.

These Terms apply to the TerraFlo application on installed on client devices (iOS, tvOS, watchOS, Android, MacOS, Windows and any other clients that may be published), and any web-based interfaces operated by Hidden Mesa Labs, LLC in connection with TerraFlo.

2. Eligibility

You must be at least 18 years old to use TerraFlo. By using the App, you represent and warrant that you are at least 18 years old.

We do not knowingly permit anyone under the age of 18 to create an account or use TerraFlo. If we discover that an account was created by someone under 18, we will terminate it and delete the associated data promptly.

3. Account Responsibilities

3.1 Account Creation

To use most features of TerraFlo, you must create an account using Apple Sign-In, Google Sign-In, or an email/password credential via Firebase Authentication.

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials.
All activity that occurs under your account, whether or not you authorized it.
Notifying us promptly at privacy@terraflo.fit if you suspect unauthorized access to your account.

We are not liable for loss or damage arising from your failure to maintain account security.

3.3 One Person Per Account

Each account may be used only by one natural person. You may not share your account credentials with another person or allow another person to use your account to record workouts, upload content, or engage with the community.

3.4 Display Name

Your display name must not impersonate another person or entity, violate a third party’s trademark or intellectual property rights, or contain offensive, abusive, or unlawful content. We reserve the right to require you to change a display name that violates these requirements.

4. User Content — General

4.1 Your Ownership

You retain ownership of all original content you create and upload to TerraFlo, including workout recordings, GPS routes, videos, comments, and profile information (“User Content”). These Terms do not transfer any ownership of your User Content to Hidden Mesa Labs, LLC.

4.2 License You Grant to Us

By uploading or posting User Content, you grant Hidden Mesa Labs, LLC a non-exclusive, worldwide, royalty-free, sublicensable license to store, process, display, transmit, and — where applicable — make your public content available to other TerraFlo users, for the purpose of operating and improving the TerraFlo service. This license is limited to what is necessary to operate the App. We do not claim the right to sell or license your User Content to third parties outside of operating TerraFlo.

This license ends when you delete the relevant content or close your account, subject to reasonable technical propagation times and any obligations to retain data under law.

4.3 Your Representations

By uploading User Content, you represent and warrant that:

You own the content or have the rights necessary to grant the license above.
The content does not violate any third party’s intellectual property, privacy, or publicity rights.
The content does not violate applicable law.

4.4 Content Standards

You may not upload or post content that:

Is unlawful, obscene, defamatory, threatening, or harassing.
Infringes any third party’s copyright, trademark, or other intellectual property right.
Contains malware, unauthorized advertising, or spam.
Depicts unsafe use of exercise equipment in a manner that may encourage injury to others.
Violates any applicable law or regulation.

We reserve the right to remove content that violates these standards and to terminate accounts that repeatedly violate them.

5. Creator Content and Community Uploads

5.1 Creator Role

Users designated as “creators” may upload workout videos, including videos containing embedded GPS telemetry. Creator status is granted by Hidden Mesa Labs, LLC and may be revoked for violations of these Terms.

5.2 Creator Responsibilities

As a creator, you are solely responsible for:

Ensuring you have all necessary rights to upload and share the video, including rights to any third-party music, imagery, or location footage contained therein.
Ensuring your videos do not contain private information about third parties without their consent.
Accurately representing the workout activity depicted.

5.3 DMCA Notice

Hidden Mesa Labs, LLC respects intellectual property rights. If you believe content on TerraFlo infringes your copyright, please send a notice compliant with the Digital Millennium Copyright Act (DMCA) to:

Email: legal@terraflo.fit
Mail:
Hidden Mesa Labs, LLC
200 S Wilcox St
#606
Castle Rock, CO 80104
— Attn: DMCA Agent
U.S. Copyright Office DMCA Designated Agent Registration Number: DMCA-1073299

A valid DMCA takedown notice must include: (1) identification of the copyrighted work claimed to be infringed; (2) identification of the allegedly infringing material and its location in the App; (3) your contact information; (4) a statement of good-faith belief that the use is not authorized by the copyright owner; (5) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner; and (6) your physical or electronic signature.

Upon receiving a valid notice, we will remove or disable access to the identified material and notify the content provider. If a content provider believes the removal was in error, they may submit a counter-notice. Accounts that are repeat infringers will be terminated.

6. Equipment Safety

TerraFlo can communicate with Bluetooth Low Energy (BLE)-enabled fitness equipment, including treadmills and other motion-capable devices, and may send control commands to such equipment pursuant to Fitness Machine Service (FTMS) or similar protocols.

YOU ARE SOLELY RESPONSIBLE FOR THE SAFE OPERATION OF YOUR FITNESS EQUIPMENT. Before using any remote-control or automated feature:

Ensure the equipment is set up on a level, stable surface in a clear area.
Ensure that you or the person using the equipment is physically ready to use it at the commanded speed, incline, or resistance.
Keep the equipment’s safety lanyard or emergency stop mechanism attached and accessible at all times.
Do not use remote-control features while children or pets are near the equipment.
Follow all instructions in your equipment’s user manual.

Hidden Mesa Labs, LLC makes no representation that TerraFlo’s BLE control features are compatible with your specific equipment model, and we are not responsible for equipment malfunctions, injuries, or property damage that result from using these features. The remote-control features are provided as a convenience and are used entirely at your own risk.

Nothing in TerraFlo’s App constitutes medical advice. Consult a qualified physician before beginning any exercise program.

7. Subscriptions and Billing

7.1 Free and Paid Features

TerraFlo may offer both free-tier features and paid subscription features. The features available at each tier will be described in the App.

7.2 Founding-Member Pricing

TerraFlo is currently offered to early subscribers at $5.99 per month (“founding-member pricing”). This price is subject to change. If we increase the price for existing subscribers, we will provide advance notice as required by the App Store or Google Play Store rules, and you will have the opportunity to cancel before the new price takes effect.

7.3 Auto-Renewal

Subscriptions are billed on a recurring basis (monthly) and auto-renew automatically at the end of each billing period unless you cancel before the renewal date.

7.4 Cancellation

You may cancel your subscription at any time through the App Store (iOS/macOS) or Google Play Store (Android) subscription management interface. Cancellation takes effect at the end of the current billing period. We do not issue refunds for partial billing periods except as required by applicable law or App Store / Play Store policies.

7.5 Billing Through Platform Stores

Billing is processed entirely by Apple (for iOS and macOS) or Google (for Android) through their respective stores. Hidden Mesa Labs, LLC does not directly handle your payment card information. All billing disputes should be directed to the applicable store. Apple’s and Google’s refund and billing policies govern transactions made through their platforms.

7.6 Price Changes

We reserve the right to change subscription pricing. We will notify you of price changes via in-app notice and/or email at least 30 days in advance for existing subscribers.

8. Intellectual Property

8.1 Our Ownership

TerraFlo, including its name, logo, design, software, features, and all content created by Hidden Mesa Labs, LLC, is protected by copyright, trademark, and other intellectual property laws. Hidden Mesa Labs, LLC owns all rights, title, and interest in and to the TerraFlo platform and App, excluding User Content.

8.2 License to You

We grant you a limited, non-exclusive, non-transferable, revocable license to use TerraFlo on your personal devices for your personal, non-commercial fitness activities, subject to these Terms. This license does not include the right to:

Copy, modify, or create derivative works of the App.
Reverse-engineer, decompile, or disassemble the App (except to the extent permitted by applicable law).
Remove any proprietary notices or labels in the App.
Redistribute or sublicense the App or its content.

8.3 Feedback

If you submit feedback, suggestions, or feature requests to us, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without restriction or compensation to you.

9. Third-Party Services and Integrations

TerraFlo integrates with third-party services including Strava, Apple HealthKit, and Android Health Connect. Your use of these integrations is also governed by those services’ own terms of service and privacy policies. Hidden Mesa Labs, LLC is not a party to your agreements with those services and is not responsible for their conduct.

10. Termination

10.1 Termination by You

You may close your account at any time from within the App settings or from the account portal at terraflo.fit/account/privacy. Closing your TerraFlo account initiates deletion of your personal data per our Privacy Policy and ends your access to TerraFlo features.

Closing your TerraFlo account does not automatically cancel your App Store or Google Play subscription. Your subscription will continue to renew until you cancel it directly through the App Store (iOS/macOS) or Google Play Store (Android) subscription management settings. Hidden Mesa Labs, LLC does not process or issue refunds for charges made by Apple or Google; refund requests must be directed to the applicable store.

10.2 Termination by Us

We may suspend or terminate your account, with or without notice, if:

You materially breach these Terms and fail to cure the breach within 14 days of notice.
You repeatedly violate our content standards.
We are required to do so by law or court order.
We reasonably believe your account is being used for fraud, abuse, or illegal activity.

Upon termination, your license to use TerraFlo ceases immediately. Provisions of these Terms that by their nature should survive termination (including Sections 4, 6, 8, 11, 12, 13, and 14) will survive.

11. Disclaimers

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

The App will be available without interruption or error.
GPS data, telemetry data, or route analysis will be accurate or complete.
Equipment control commands will be received or executed by your equipment without error.
The App will be free of security vulnerabilities.

Fitness activities carry inherent risk of injury. Use of TerraFlo does not replace appropriate safety practices, physical conditioning, or medical advice.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HIDDEN MESA LABS, LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF DATA, LOSS OF PROFITS, PERSONAL INJURY, PROPERTY DAMAGE, OR EQUIPMENT MALFUNCTION, ARISING OUT OF OR RELATED TO YOUR USE OF TERRAFLO, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO HIDDEN MESA LABS, LLC IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS (USD $100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles. Any dispute not subject to arbitration (see below) shall be resolved in the state or federal courts located in Douglas County, Colorado, and you consent to the personal jurisdiction of those courts.

13.2 Informal Resolution

Before initiating any formal dispute, you agree to contact us at legal@terraflo.fit to describe the dispute and allow us 30 days to attempt to resolve it informally.

13.3 Arbitration — [ATTORNEY DECISION REQUIRED — INCLUDE OR DELETE THIS SECTION]

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

You and Hidden Mesa Labs, LLC agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the App (“Dispute”) through binding individual arbitration, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

Arbitration shall be conducted by [INSERT: AAA or JAMS — confirm with counsel] under its applicable consumer arbitration rules. The arbitration shall take place in [INSERT: county where Hidden Mesa Labs, LLC’s principal office is located], Colorado, unless you and we agree otherwise. The arbitrator’s decision shall be final and binding.

You agree that any arbitration shall be conducted on an individual basis and not in a class, representative, or consolidated action.

13.4 Waiver of Jury Trial

To the extent permitted by law, you and Hidden Mesa Labs, LLC waive any right to a jury trial in any action arising out of these Terms or the App.

14. Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify you via in-app notice or email at least 30 days before the effective date of the change. Your continued use of TerraFlo after that date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the App and close your account.

15. Miscellaneous

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Hidden Mesa Labs, LLC regarding TerraFlo.
Severability: If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Assignment: You may not assign your rights under these Terms. We may assign our rights in connection with a merger, acquisition, or sale of assets, subject to the notice requirements in our Privacy Policy.
Contact: For questions about these Terms, contact us at legal@terraflo.fit or by mail:
Hidden Mesa Labs, LLC
Attn: Legal
200 S Wilcox St
#606
Castle Rock, Colorado 80104
United States